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Develop the product7 min read

Product samples: how to sample with a manufacturer

Samples are decision tools, not souvenirs. Each one should answer a question, get scored against the brief and move you one step closer to a standard bulk has to match.

Contents
  1. 01Every sample should answer a question
  2. 02The sample stages
  3. 03How to order samples
  4. 04How to evaluate a sample
  5. 05How to write sample feedback
  6. 06Approve in writing and seal the standard
  7. 07How many rounds and how long it takes
  8. QQuestions

Sampling is where your product stops being a document and becomes a thing you can hold. It's also where most of the expensive lessons are cheap: a wrong zipper costs a courier fee at the sample stage and a reorder's worth of returns in bulk.

Once you start making products, samples become a constant flow in your life, and most of them won't be quite right the first time. That's normal. The goal is a process that turns each round into a clear decision, and ends with one approved sample that the whole production run has to match.

01Every sample should answer a question

If you can't name the question a sample answers, you're collecting objects. The questions change as you go:

  • Can this supplier make something good? Answered by their stock work, before you customize anything.
  • Does our design work in hand? Answered by the development sample.
  • Did they make the changes we asked for, and only those? Answered by revised samples.
  • Does it fit across sizes and survive washing and use? Answered by a size set and wear tests.
  • Is production ready to match a locked standard? Answered by the pre-production sample.

Custom products almost always need more than one round. Budget the time and money for that instead of treating a revision as a failure.

02The sample stages

StageWhat it isWhat you are checking
Stock or referenceSomething they already make, close to your productBase quality and workmanship before you commit
Development (proto)Your design and materials, made for the first timeWhether the design works in hand
RevisedThe development sample with your requested changesThat every change was made, and nothing else changed
Size set or wear testThe style in several sizes, or units to wear and washGrading, fit and how it behaves after use
Pre-production (PPS)Made with bulk materials on the production lineThat bulk is ready to match a locked standard
Sealed approval (golden)The approved PPS, labeled and storedThe reference for inspection and disputes

Some factories also send a top-of-production sample, pulled from the first bulk units, and photo or salesman samples for your marketing. Those are useful, but they're not approval steps.

03How to order samples

Before you pay for a sample, ask:

  • What does the sample cost, and is the fee credited against the first bulk order?
  • How long to make it, and how will it ship?
  • Will it be made with the actual materials, or the closest stock material?
  • Can you send swatches, color cards or a material pack with it?
  • What will change between this sample and bulk?

Order from more than one supplier at the start. On an early jogger project we ordered two to three samples from each of three vendors across three fabrics for about $200, picked the one whose work we liked best, then spent about $250 more getting one of everything relevant from that vendor before sending a detailed mock-up. That's cheap tuition compared to a bad bulk order.

Ask for material packs and swatch cards whenever they're offered. Many factories will send a full set of the fabrics, colors or finishes they stock, and choosing from real swatches beats choosing from a screen. Use your own courier account where you can, so you control the shipping cost and timing.

04How to evaluate a sample

Score every sample against the brief, not against your mood that day. Rate each from 1 to 5:

CategoryWhat to look at
Accuracy to briefDoes it match the spec, measurement by measurement?
MaterialsWeight, hand feel, finish, the components named in the BOM
ConstructionSeams, stitching, joins, hardware attachment, finishing inside and out
Fit or functionFit across sizes, or how it works in real use
Color and decorationAgainst the approved references, in daylight
PackagingProtection, presentation, labels
CommunicationDid they ask good questions and flag problems?
Speed and termsDid it arrive when promised, at the price quoted?

Then use it the way a customer will. Wash it and measure it again. Wear it for a week. Fill it, pack it, open it daily, ship a box to yourself and drop it.

Be extra careful with the details that fail most: zippers, snaps, coatings, adhesives, light fabrics that show dirt, glass and dense embroidery. Cheap-looking stitching on a sample rarely gets better in bulk.

05How to write sample feedback

Feedback should be measurable, marked up and numbered. Compare:

VagueUsable
Make it feel more premiumSwitch to the 330 GSM fabric from swatch card B
The collar is offRaise collar height 1cm at center back
Logo looks weirdMove embroidery 1.5cm toward center front, max width 8cm
Zipper feels cheapChange to a #5 metal zipper, antique brass finish

Attach photos with arrows and notes on them. Put a revision number on your brief and ask the factory to tag the next sample with it. Keep a simple log for every sample: ID, date received, scores, requested changes, the supplier's reply and the next due date. When bulk and memory disagree later, the log is what you open.

If the supplier pushes back with data, listen; a factory that explains why a detail won't work is worth more than one that says yes to everything. If they argue without data, trust your measurements.

06Approve in writing and seal the standard

When the pre-production sample is right, approve it in writing. Say exactly what is approved, list any minor open issues and state that bulk must match this sample within the agreed tolerances. That paragraph goes on the purchase order.

Then seal it. Label the approved sample with the style number, revision and date, photograph and measure it, and store it somewhere safe. The factory should keep a matching sealed sample too. It's the standard an inspector checks bulk against, and the evidence if anything goes wrong.

Not sure? Get another sample before you fund bulk. A second sample costs far less than freight on a mistake.

07How many rounds and how long it takes

For a custom product, plan on at least two rounds before the pre-production sample, and more for anything with a new fit, mold or mechanism. Each round is the factory's make time plus shipping plus your review. Your review is often the slow part: a sample that sits on a kitchen table for two weeks is two weeks off your launch, so give feedback an owner and a deadline.

It gets faster. Once a factory knows your standards, you'll get to where you can describe what you want and be fairly confident the first sample is close. Some suppliers you work with regularly will start sending new materials and samples unprompted. That trust is built one well-documented round at a time.

QQuestions

Q01How much do product samples cost?

It depends on the product and how custom it is. Stock samples can cost little more than the unit price plus courier; custom samples carry development fees, and tooling can add more. Ask whether sample fees are credited against your first bulk order.

Q02What is a pre-production sample?

A sample made with bulk materials on the production line, after all changes are approved. It shows the factory is ready to match a locked standard. Once approved and sealed, bulk has to match it.

Q03What is a golden sample?

The sealed, approved sample that production must match: labeled, photographed, measured and stored by both you and the factory. Inspectors check bulk against it.

Q04How many samples should I order?

At the start, stock samples from two or three shortlisted suppliers. Then as many development rounds as it takes to approve a pre-production sample, usually at least two for a custom product.

Q05Can I sell the samples?

Usually not as first-quality stock. Check for markings or sample labels, and remember early samples may not match the final spec. Keep the sealed sample; use extras for photos and wear tests.

→Where to go next

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